Participants: Cordell Thomas
Series Code: TITTB
Program Code: TITTB000028
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00:01 On take it to the bank,
00:02 you'll find ways to get of debt, 00:09 solve your credit card problems. 00:14 How to make in stick with a budget. 00:20 Simple ways to save, buying or selling a home 00:27 and many more financial matters on Take it to the Bank. 00:31 Hi, and welcome back my name is, Cordell Thomas, 00:33 and this is Take it to the Bank. 00:36 What are your top customer complaints? 00:39 Do you know what they are? 00:40 I'm sure you have some as all of us have complaints. 00:44 I like to talk to you, 00:45 about a couple of different issues 00:46 that are out there right now and. 00:48 I think they're relevant. 00:49 As we, as we move forward with this conversation 00:52 that we'll have, of what things make us upset. 00:55 For example: When you go and shop. 00:58 What do you shop for? What do you do, 01:00 when you take that item home a CD D.V.D. player? 01:03 And once you get it at home. 01:05 You take everything out of the box, 01:07 and what typically falls out of the box, 01:09 is warranty and or registration card. 01:13 What do you do with it? 01:14 What is the right thing to do with it? 01:16 How do you deal with the warranty card 01:17 you need to have a warranty? Filled out and sent in, 01:21 what information are they asking for from you 01:24 and why do they need to have you 01:26 fill out a warranty card. 01:28 And many of us think that the warranty card 01:30 is to actually protect us. 01:35 If you think about what warranty is all about, 01:37 it's to cover an item if something happens to it. 01:40 Correct, but, did you know that most items 01:43 come with a warranty in and of itself already. 01:45 And that the fact 01:46 that you're filling out a warranty card can actually, 01:49 be away for a marketing to make more money. 01:52 It has nothing to do with you and the product. 01:54 It has everything to do with you, 01:56 and your information. 01:58 And more, and more 01:59 we're finding people filling out this information. 02:01 And many companies if you're not aware of them 02:03 will ask for information that, 02:05 they don't necessarily need from you. 02:07 Asking for information such as your marital status, 02:09 and where you're from and what you do work and, 02:12 many of these other type of items. 02:14 So we begin the process of asking the question, 02:17 of what do you need to do, 02:20 when you receive that warranty information 02:22 you go to their website. 02:24 You, they have an online capacity 02:27 to fill in warranty information. 02:29 But where does it go? 02:31 Many of the times people in Washington D.C. 02:34 and people overlook this type of area saying that, 02:37 "Much of the time you don't need to fill out 02:39 a warranty card." 02:41 I actually recommend that, 02:42 when you get home you take your receipt. 02:44 Staple it to the warranty card 02:46 you don't have to fill out the warranty card. 02:48 Because everything that you need to refer to that. 02:52 Warranty on that item is on the receipt, 02:54 it tells you the item number of the, 02:57 the product that you purchase, 02:59 it tells you the time that you bought it, 03:01 where you bought it, what was with it. 03:03 So, you have the start date 03:04 and however long the warranty should exist. 03:07 And the other thing is, 03:09 many people aren't aware of that 03:10 if you use a credit card to buy that item. 03:14 The credit card in and of itself 03:16 offers specific type of coverage. 03:19 Buying with a credit card, 03:21 offers you the ability that if you're upset. 03:23 Or there's a dispute in order, 03:25 you can call your credit card company. 03:27 And they can work it out 03:29 on your behalf to ensure that you're a happy customer. 03:33 In fact, credit cards can also come with 03:37 an innate warranty along with them. 03:39 And that if we talk about these types of things 03:41 we begin to understand, 03:43 why we need to really educate ourselves 03:46 as to the importance of credit versus debit cards. 03:50 Is there a difference? Yes, there is. 03:52 Because a debit card actually accesses your account directly. 03:56 So, if you have a checking account. 03:58 And you swipe your debit card. 03:59 It pulls the money right from your account. 04:02 What is the danger? 04:03 Many, many stories have come out 04:06 where scammers have come into a store. 04:10 Distracted the tellers for a moment, 04:12 and set up a device that actually reads your card. 04:15 When you go to a gas station, 04:18 it's important that 04:19 and I recommend that you do this 04:21 is if you using a debit card to get your gas. 04:25 Use the debit card as a credit card. 04:28 Then doesn't ask for your pin number, 04:31 it will ask for zip code. 04:33 Where you live, so there 04:35 and if a scammers out there trying to read cards. 04:38 And getting your pin number, they'll get a zip code. 04:40 And it will not help them in any way 04:42 in reusing your number. 04:44 There are many different ideas that are out there, 04:48 that I choose to share with you. 04:49 Because many of us, go through different situations 04:53 and there are major complaints that we contend 04:57 with an on going basis. 04:59 I can remember working in our automotive organization 05:04 in the customer affairs, complaint area. 05:07 A young lady calling, she says, you know, 05:09 "Hi, My name is such and such, 05:11 and I just ran into a difficult situation at a dealer." 05:13 Did you know that they're doing this? 05:15 And they give you all the information. 05:17 Now there's nothing I can do. 05:19 Because they've already signed a contract 05:22 and they have driven off the dealership lot with a car. 05:26 But she told me that, for a car at that point in time 05:29 could have cost her only 14,000 dollars. 05:31 She drove this car off the lot spending 26,000 dollars. 05:35 And of course the dealer had given them a warranty, 05:38 for an additional 2,800 dollars. 05:41 And she's now driving in Arizona, in her new car. 05:45 And what happens a car breaks down. 05:48 She was except an expectant mom, 05:49 so of course she was upset. 05:51 In the hot weather, 05:52 and she calls the dealership and said, 05:54 "Can you send a tow to pick me up 05:57 and taking to the nearest dealership." 05:59 "Oh, I'm sorry ma'am. 06:01 But your warranty is only covered 06:04 at our local dealership." 06:06 We didn't read the information in the fine print 06:09 on the warranty she got a local dealer warranty 06:12 that will handle her concerns only if she's in that area. 06:15 She's out of the area 06:16 she ended up having to call another dealer. 06:19 To help tow her to that dealership 06:21 to get the car repaired. 06:22 And then that dealer actually told her, 06:24 "You shouldn't have to spend that much money 06:26 on this specific vehicle." 06:28 And there's this 2080 rule. 06:30 When I worked in automotive, 06:31 being understand that there are a few dealers 06:34 that are very challenged in how they ethically do business. 06:39 The majority of them out there want to do a good job 06:42 and retain you as a customer. 06:44 But as I had the experience, I was told when I worked in as, 06:47 as I was getting familiarized with the automotive industry. 06:52 I was told to go, and shop two dealers. 06:54 One dealer was customer oriented. 06:56 And I remember the experience, because it was very relaxing. 06:59 You know, I walked into the dealership 07:01 no one really came after me, 07:02 but they came up to me and said, 07:03 "If you need anything let us know. 07:05 Here is a cup of water for you leaded, 07:07 there is a relax in a relaxation area over there 07:10 if you like to sit down and consider 07:12 the different options you like on the vehicle." 07:14 And they let me take my time and look through it. 07:16 And as I was finishing my time there, 07:19 I just said, "You know, I'm not interested in doing 07:20 any kind of a purchase right now. 07:22 But I'm really happy with your service. 07:24 And I will get in touch with you. 07:26 When I am about ready to buy a car." 07:29 The other dealership that they sent me to 07:31 was one that had a bad reputation. 07:33 Had a low Q.C.P, Q.C.P 07:36 when you hear that any at dealership is called, 07:38 Quality Commitment Performance Profile. 07:41 And they had it was low, 07:43 and they didn't care it was low. 07:47 Why? 07:48 Vera motto was, "We will sell one car, to any customer. 07:53 And we don't care if they come back." 07:56 But their method was really difficult, 07:59 because once I got in there. 08:01 First of all they got control of my keys too 08:04 of course they wanted to evaluate my, 08:06 my used car which I didn't really want them to do. 08:09 But the second issue was they took me through 08:12 a very, very difficult process where I met with the manager, 08:17 and his manager and the assistant manager 08:19 and all of these individuals 08:21 and they wouldn't let me out of the dealership, 08:23 and wouldn't give me my keys back 08:24 because they said, 08:25 at the end after about three hours there, 08:27 they said, "Why in the world, 08:29 did you come here in the first place, 08:30 if you weren't planning to get a car." 08:32 They treated me very badly 08:34 and it was one of the experiences 08:35 I'll never forget. 08:37 As I was leaving the dealership, 08:39 I had to find my keys, and I had to find my car, 08:43 way out there in a lot somewhere, 08:45 and when I finally got it, I drove away. 08:47 Can you imagine how many people have come into that dealership 08:50 and found themselves driving away with the car 08:53 that they really didn't want at that specific time. 08:56 Spending far more money then they ever realize. 08:59 We have a lecture series, on buying car 09:02 and you would be amazed. 09:04 At some of the practices that many people do. 09:07 So, what I would probably tell you in reference 09:11 to some of these top complaints that people have is this. 09:15 When you plan to do something. 09:19 Do your research. 09:21 Now, I'm going to take a little commercial break 09:23 and talk to you about research. 09:26 Did you know, there's a website. 09:28 And I'll put the website on my website U.R.L. 09:31 the location on my website so you can have access to it. 09:34 But there's a website you can go to, 09:36 to you do your due diligence on researching. 09:41 Specifics about medical coverage 09:43 so you can actually go to the website 09:44 and you know, I need to get a physical. 09:46 And it will tell you the actual cost of the physical. 09:50 Did you know then if that you go into that, 09:52 if your doctor and get the physical 09:55 the biller is a very important person at that in that office. 10:00 Why the biller will tell you, that you know. 10:04 If you are willing to pay as cash, 10:06 if you volunteer the information 10:08 they will answer you this way. 10:09 "If you're willing to pay as cash. 10:11 We will give you a 10 to 50 percent discount. 10:14 So that we can avoid billing your insurance company." 10:17 Did you know that? By asking that question. 10:19 Solves a lot of issues 10:21 so do I rely on my health insurance 10:23 or why don't I just pay them cash. 10:25 And I can get a discount 10:26 on the cost of that service interesting. 10:29 Did you know that if you went to Home Depot, 10:32 and you're not happy with the service of the store 10:34 or the floor person who at any point in time 10:38 without approval can give you a 50 dollar discount 10:42 upon your asking to save you as a customer. 10:45 That if you go to the assistant store manager. 10:48 That they can give you between 500, 1000 dollars discount 10:52 on whatever purchase that you like by your asking 10:54 or telling them that you're going 10:56 to check elsewhere for a deal. 10:58 They can do it very easily. 11:01 And it solves a lot of problems, 11:02 because many times we walk out of retail facilities. 11:06 Upset, angry 11:07 because we did not ask that additional question. 11:10 Our lecture series now, as we talk about money 11:13 is not about financial literacy 11:15 because we are all financially literate. 11:18 We know how to spend money. Don't we? 11:21 And we as individuals, 11:23 have fit in and that, the consumer environment 11:26 that the media is provided to us. 11:28 And we like to buy things, we like to get things in fact, 11:30 there's a chart that I would love to show you 11:32 some point in time. 11:33 That provides the detail, 11:35 when they deregulate the advertising industry. 11:38 Back in 1984, 11:40 there is a parallel on the drop in personal savings 11:44 over the course of years up until 2006. 11:46 Where we actually had a negative savings rate now, 11:49 why do I tell you all of this information 11:51 because we don't have to fit into, 11:54 what the media tells us about buying. 11:58 We have been following it. 12:01 We've been following what they tell us, 12:03 a 12 billion dollar industry. 12:06 That hits us, with television media, 12:08 that hits us with Billboard with a radio, 12:11 with magazine advertising in many different ways. 12:16 I can tell you that it works. 12:18 Because, they actually teach our kids 12:20 and there's a video I can, 12:21 I would love to be able to show you 12:22 at some point in time, 12:24 but you can look it up on, on YouTube. 12:25 That talks about consumers 12:27 and talks about what how they approach us, 12:29 and there is as young lady, 12:31 who works with media conglomerate. 12:33 And she says, "Well is it ethical. 12:35 She won't answer the question." 12:37 She says, "Well, I don't know if it's ethical but. 12:41 We get the job done for our client. 12:43 By getting you to consume." 12:45 In fact, they actually tell us 12:47 that they teach kids to be naggers. 12:51 There's the Nagra factor 12:53 they actually call it the nag factor. 12:54 That if you're child asks you some 12:56 they teach your children to ask you 12:58 something seven or eight times. 13:01 To break down the barrier, 13:03 and then they go to the next parent. 13:04 And then consolidate the deal. 13:07 I will tell you it works, 13:08 because how many of us as parents. 13:10 Enjoy going to a specific type of pizza place. 13:13 That's allowed are rambunctious, 13:15 with a bunch of kids running around I don't like it. 13:19 But I go, and they actually tell you that. 13:21 Sales have increased between 20 and 40 percent. 13:25 Four out of ten actual visits to this facility happen 13:29 because a child knows how to nag their parents 13:33 into getting them that specific getting 13:37 the objective accomplished. 13:38 That's what they're trying to accomplish 13:40 and when you as a consumer are going to understand that. 13:43 All of this information that, 13:46 that's out there and warranty information, 13:48 and registration information, 13:50 'causes us as customers to start to revolt against 13:54 what's going on out there, and we do need to. 13:57 We need to begin this speak up about the privacy 14:00 that we should have with our personal information. 14:03 And you can begin to protect it by understanding 14:05 that they don't need warranty information. 14:08 They don't need it. 14:09 They you can protect yourself 14:10 by understanding that there is fraudulent information 14:13 going on out there, and we are individuals. 14:17 That can begin the process of harnessing 14:19 that private end for information, 14:21 that we don't want other people to know about us. 14:26 So, we talk to several young people 14:27 when we ask them the same question 14:28 about what are your top complaints? 14:32 And here is what they said. 14:36 As a consumer my talk complaint, 14:38 is somebody who's working customer service, 14:41 and is not giving the correct customer service. 14:44 I worked in that field for a longtime. 14:46 So, I know it could be really frustrating but. 14:49 If the company or the store, 14:51 is going to put somebody in that department, 14:53 they should that person should be able to work with people 14:57 it's really uncomfortable, and frustrating, 14:59 when you're trying to explain a situation. 15:01 And the person seems, out of it 15:03 or does not really care 15:04 if they can at least try to care. 15:08 Biggest complains for a consumer 15:10 will be the quality, of the product. 15:11 It's really ability. 15:13 And also the warranty from the manufacturer, 15:15 in order to place I bought it from. 15:16 I always like to get the most I can out of something I buy, 15:20 I want to be last for a good month time like. 15:23 At least a couple years, depending on what it is 15:25 if it's a for sure refrigerator I would like to a last, 15:28 at least like ten years. 15:30 If it's a car well, 15:31 I like to lease last for five years. 15:33 And if it's a bunch of little electronics, 15:35 little stuff that you know. 15:37 At least a year or so and there's something it is 15:39 that I put a lot of money into a little effort. 15:41 Because nothing is really cheap. 15:44 I would like to have an extended warranty. 15:48 Sometimes you're not really informed 15:51 about what you're getting. 15:52 And sometimes most a lot of times, 15:54 you find that you're. 15:56 You know, they go, 15:57 they use their own system to kind of to, 16:00 to really just mess you up sort of speak, 16:02 in many cases you know, 16:03 there are cases where it's positive but. 16:05 There's a lot of, a lot of instances 16:06 where they will not inform you about certain things 16:09 that they that you as a consumer need to know. 16:11 And then, you find yourself in problems 16:13 because of that. 16:20 You know, it's very interesting what these young people said, 16:22 and they couldn't hold more truth 16:24 in what their experience has been. 16:26 For example: They talked about customer complaint issues, 16:29 talking about warranty issues, 16:31 they talked about the quality of the product and. 16:33 Not getting what they expected these are typical issues 16:37 that we would like to touch on as 16:40 we talk about the top. 16:41 Complaints of 2011 had to do. 16:44 Number one, complaint in 2011 was automotive. 16:49 Automotive misrepresentations and advertising's bait 16:52 and switch type of thing. 16:53 New and used car sales lemons, faulty kind of repairs, 16:58 leasing and towing charges 17:00 automotive was also number one in 2010. 17:03 So it replicated itself it seems that. 17:05 This seems to be a major issue. 17:08 Of contention when people go to buy cars 17:10 it's very stressful. 17:12 Did you know that as of recently 17:14 with the Internet we are able to research, 17:18 costs and prices of cars. 17:20 And it's as recently as a few years ago. 17:24 We still had to negotiate the deal 17:26 going in to buy a vehicle. 17:28 And you negotiate the deal on pricing. 17:31 Of what you're actual cost of the car would be. 17:34 You don't go to best buy, a negotiated deal do you? 17:37 Buy it at seems to be the only industry 17:39 where that's, that high stress type of negotiation 17:43 and also we all have to deal had to deal 17:46 with at some point in time. 17:47 Number two, credit and debt. 17:50 Credit and debt can have to do with credit repair. 17:52 I call it credit rebuilding. 17:54 I don't think you can repair credit. 17:57 There's a semantics issue, 17:58 as we've talked with several agencies 18:00 that we work closely with 18:01 in the southern California area. 18:02 That also had to do with modifications, 18:04 you can tell where you're at in the in the economy 18:08 and what year it had to be because 2010. 18:11 Is when we are at the height of foreclosures 18:14 and the like so everyone is trying to modify 18:17 loans and everyone. 18:19 At that had that opportunity to say, 18:22 "Hey we can modify your loan", 18:23 one of the major areas of dispute. 18:26 Modification of credit repair issues 18:28 number three, on the list is. 18:30 Home Improvement and construction. 18:32 Same type of thing between 2003, 2007, 18:36 what was happening. 18:37 Everyone is building 18:39 as quickly as they possibly could, why? 18:40 Because home prices were appreciating so quickly. 18:43 So, let's get into it 18:44 and build as many houses we can. 18:46 And guess what? 18:47 There are construction defects 18:49 that were made aware in many different housing developments 18:53 because the homes were put up so quickly. 18:55 So we had shoddy work. 18:57 And we had failure to complete 18:59 or do a job which had to do with contracting work. 19:02 Retail sales, false advertising and other deceptive practices 19:06 such as, problems with rebates probably with couponing 19:10 and those types of other elements. 19:12 Number five, on the list was, 19:13 Utilities how many of us have had satellite network, 19:17 brought in with the understanding 19:19 they were paying one price. 19:20 But then on the bill we get a completely different price. 19:24 Many of those were major issues, 19:25 disputes with Phone, Cable, 19:28 Satellite, Internet, Electricity 19:31 and Gas service did you know, 19:33 that there's a credit check done on you? 19:35 That when you sign up for gas service, 19:37 or electricity service online with any type of gas company. 19:42 You have information that goes to your credit company 19:46 based on that type of service people don't know that. 19:50 Internet sales, Landlord tenant, 19:53 is tied now for number seven, 19:56 did you know that many disputes, 19:59 come up with landlords and tenants, 20:02 where they don't fix or, 20:03 or, or take care of problems that tenants are having 20:05 major disputes happen according to that. 20:08 Internet sales, another issue 20:10 and you heard what that one young man said, 20:13 about not being informed of what we're going to get. 20:16 Many people buy online, 20:17 they try to get the cheapest price 20:19 they don't necessary do the research 20:21 they're supposed to do, and they pay for something 20:25 via debit card instead of credit card. 20:27 If you have a dispute, you can't take up that dispute 20:30 if you've paid for it via a debit card. 20:32 With a credit card agency if there is a major dispute. 20:35 You have the opportunity 20:37 to tell your credit card company 20:38 that, they didn't send me what they were supposed to. 20:41 And if you can prove to them, 20:43 they will actually take the funds back 20:45 and put it back and give it back to you. 20:48 Many little things that people don't realize, 20:50 that are differences between a debit and or a credit card. 20:54 Number eight, is Fraud. 20:57 Now, we do a two hour program on fraud, and scams 21:02 and we'll be touching on some of those 21:03 probably in some future shows. 21:05 But, this is a big, big, big issue 21:09 where people are using the Internet 21:11 to access your computer, to access your information. 21:16 They call it, things like phishing. 21:18 PHISHING, or coming in to do things like, ran somewhere 21:25 and I'll give you some details about that. 21:27 But fraud is a big issue with things like. 21:30 Bogus sweep stakes, Bogus lotteries saying that, 21:34 you have to pay a certain amount 21:35 to get access to your funds 21:38 or the like and we can go into some detail 21:40 from that standpoint. 21:42 Real estate was also on the top ten list. 21:44 It was number ten last year. 21:46 No, I'm sorry it was not in the top ten lists last year. 21:48 But it is number nine this year. 21:50 With a concern with time share sales, 21:52 how many of you have ever gotten a call 21:55 or postcard about coming to a time share presentation 21:58 and getting some type of free gift. 22:00 I had to go to one, a one hour waste of my time. 22:03 But I'm not all of them are bad. 22:05 You have to study the ones that have, 22:07 question able reputation. 22:09 And number ten, tied for number ten was, 22:12 Household goods or Household Solicitations. 22:16 And I'm going to talk about some, 22:17 of the major ones that I think you should be aware of. 22:20 And we'll talk about the ones that, 22:21 I just recently mentioned. 22:24 If you take a look, at some of the major concerns 22:28 that people have when we talk about consuming products. 22:33 The major contention most people have, 22:35 and they don't know their rights. 22:37 That if someone comes to your front door, 22:38 and solicit you to buy a vacuum cleaner for example. 22:41 You know, that you have a three day right. 22:45 To return that piece of equipment, 22:47 and get your money back. 22:48 Did you know that? Why? 22:50 Because they've come to you, 22:51 and tried to sell you something at your home. 22:55 If you went to that retail facility, 22:57 vacuum store or car dealership 23:00 and bought the car at that time. 23:02 You can't return the car, and many people think that. 23:05 If you buy a large ticket item 23:07 you have three days to return the item. 23:10 You don't, unless the dealer has put it in writing 23:13 and put it on that specific contract. 23:16 So, there are many specific issues 23:18 that people should be aware of 23:20 when you look at Household solicitations. 23:22 Were a lot of disputes come, and many of us aren't aware, 23:26 that when we sign up for that, the fine print. 23:29 It's all in the fine print, 23:30 where they're going to charge you 23:31 a certain amount of interest, 23:33 and the interest can be absorbed. 23:35 People don't realize these things called, 23:39 Payday loan centers are charging 23:41 tremendous amount of interest. 23:43 Just for you to get access to cash. 23:45 Because we haven't planned, 23:46 and we go back to the same issue 23:48 about planning, planning, budgeting 23:52 and doing those other type of things 23:54 that help you to be more accountable. 23:56 And many of us I would suspect wouldn't buy a car, 24:01 if we hadn't planned for it. 24:04 And I begin the process of talking people 24:07 through the decision making they go through, 24:09 when they think about a new car, 24:11 the new car smell, of a new car this, 24:12 new car that. 24:14 And we begin to realize why cars, 24:16 will go back to that automotive is the biggest problematic area 24:21 that we all have to deal with the cost of the car. 24:25 Did you know? 24:26 That the majority of wealthy individuals around the globe. 24:32 Do not buy new cars. 24:36 In fact, only 20 percent of wealthy Americans 24:38 will buy a new car straight off the lot. 24:41 The majority of wealthy individuals 24:42 buy two year old new vehicles, did you know that. 24:45 Why? 24:46 Luxury tax is a major issue, so they avoid the luxury tax. 24:50 They get a car that's relatively new, 24:52 that has still the majority of its warranty on it. 24:55 And they are not paying, 24:56 for great depreciation on that vehicle 24:58 so in these write off a lot. 25:00 There are a lot of benefits, and ways to save money. 25:03 When you buy a car that has already been broken in, 25:07 it's relatively new, and you get the car 25:09 for a reasonable price that you can check online at, Blue Book, 25:13 and find out that this vehicle is actually worth, 25:16 this amount of money 25:17 and here is what I offer for it. 25:19 So, I'm not necessarily paying the top price. 25:22 Major concerns, come from not planning and not thinking, 25:26 through the process of what that purchase will be. 25:30 What was the other major area 25:31 had to do with household construction, 25:33 had to do with retail sales, had to do with credit and debit 25:39 and when we take a look at that specific area. 25:44 Many people think that, they can repair their credit. 25:48 And I got an email from an individual this, 25:51 past few weeks. 25:53 That asked about how can I repair my credit. 25:55 I have something on my credit I didn't pay on a specific card 25:59 for a certain amount of time. 26:01 And now, I have something on my credit report. 26:05 How can I repair it? 26:06 The first thing I tell people 26:07 is you can't repair your credit. 26:11 You can rebuild your credit. 26:12 If something is on your credit that you actually did. 26:14 It can't be removed for seven years. 26:17 If something is there that's not 26:18 supposed to be there, which we're finding out. 26:21 It happens quite a bit in people's lives. 26:23 Is the fact that you can then dispute it 26:26 with your credit company by sending a letter. 26:30 Many people pay 699 dollars, 1000 dollars, 26:36 to an individual who says, "I can repair your credit." 26:39 They cannot repair credit, 26:42 it takes time to rebuild credit. 26:45 The only thing that they can do is dispute an item 26:47 that you don't think needs to be there. 26:50 And that's a big issue. 26:51 Many disputes and customer complaints 26:53 come from a lack of knowledge, 26:56 of what you can do and if you would like, 26:58 I will put on our website, and link to a P.D.F. page 27:03 that a major organization has provided to us. 27:06 That will give you all the resources 27:08 you need to dispute information on your credit report. 27:12 It's essential, that you begin to understand, 27:15 the importance of why we have many customer complaints. 27:19 Because we are a group, that loves to consume things. 27:25 So, when we get out there and consume things 27:27 and not think about planning, budgeting 27:30 and being a happy person by giving back 27:32 and doing things for other people. 27:34 We run into critical issues that cause us, 27:38 to have to complain. 27:39 And dispute things happiness, 27:41 comes from doing things for others. 27:43 Happiness comes from giving. 27:45 Happiness comes from doing the right thing. 27:49 And that is planning, budgeting, 27:52 and thinking twice about any type of purchase. 27:55 Thank you, so very much. 27:57 For being with me today and God bless you. 28:00 Bye-bye. |
Revised 2016-03-28