Urban Report

3ABN Donation dept.

Three Angels Broadcasting Network

Program transcript

Participants: Yvonne Lewis (Host), Bruce & Tammy Chance

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Series Code: UBR

Program Code: UBR000149A


00:01 What's in your hand?
00:02 You may be sitting on a gold mine,
00:04 stay tuned to find out more.
00:06 My name is Yvonne Lewis and you're watching Urban Report.
00:32 Hello, and Welcome to Urban Report.
00:34 My guests today are Bruce and Tammy Chance,
00:37 3ABN's Donation Managers.
00:39 Welcome to Urban Report, Tammy and Bruce.
00:42 Thank you for having us on. Good to be here.
00:45 It's so good to have you.
00:46 You know, we often don't see,
00:49 especially those who are in our viewing audience,
00:52 don't really know what goes on behind the scenes
00:55 and how this ministry is able to stay afloat.
00:59 And one of the major departments at 3ABN
01:03 that really helps this ministry is your department,
01:06 the donation department.
01:08 How long has that been in existence?
01:11 Probably 13 years.
01:13 Danny did a program and talked about
01:16 what do you have in your hand,
01:18 and it was just an overwhelming response
01:21 and they weren't prepared,
01:23 he had no idea that was going to happen.
01:24 And stuff started coming from everywhere,
01:27 and so it was overwhelming
01:29 'cause there was no one in charge
01:31 and no program or anything.
01:34 And so we came in and developed a program
01:36 and a database for the computer...
01:40 It's been trial and error, and work as we go.
01:42 You know, it's been a real learning experience,
01:44 but we kind of got it pretty much ironed out,
01:47 how we need it now, and the great this is,
01:51 is we're one of the very, very few ministries,
01:53 may be the only ministry that does it
01:55 in the manner that we do it.
01:57 And it's a lot of work,
01:58 but it's lucrative for Three Angels.
02:00 And when you say in the manner...
02:02 Well, first of all, first of all,
02:03 we should go back minute just in case you say
02:05 anything else about Danny.
02:07 The audience might need to know that you're Danny's sister.
02:11 Yeah, most people know that,
02:13 and that's what I get most of the time,
02:14 you're Danny's sister, you're Danny's sister.
02:17 One guy told me at ASI, he said, you have,
02:19 or you're Tammy?
02:21 And I said, somebody actually knows my name,
02:23 instead of Danny's sister.
02:24 Right, you have your own identity, right?
02:26 You are Tammy Shelton Chance.
02:28 That's right. Yes, absolutely.
02:30 So when this whole kind of movement
02:34 started with the donations department,
02:37 it just kind of came from out of the blue.
02:39 Exactly.
02:41 And you guys ended up heading the department,
02:43 how do you do it differently from most other ministries?
02:48 Well, I'll let Bruce answer that question.
02:52 Well, Yvonne, we take such a wide array of items,
02:55 so many different types of items,
02:56 and over the years we've studied into these items,
02:59 to know, to get their true worth,
03:01 other ministries don't have the man power to do that.
03:05 And we've been blessed through 3ABN to be able to do that.
03:08 So what kinds of items do you accept?
03:12 Well, I have a little bit of a list here, but um,
03:16 we've changed it as the years have went by,
03:18 and we see what's easier to turn over,
03:21 what's worth more, we take coins,
03:25 we take silver, gold, platinum, we take sterling,
03:29 diamonds, real jewelry, gold and diamond watches,
03:33 we take sterling silverware,
03:36 anything sterling really we take.
03:39 We take vehicles, real estate, vintage sports cars,
03:43 old pocket knives, and recently we've learned
03:46 that vintage Barbies is the way to go.
03:50 We are going to talk a little bit
03:52 about that in a little bit of while.
03:53 Yeah, we take the vintage Barbies
03:54 and her family, but then again,
03:56 I say vintage, we need it from the 1960's
03:59 the ones later on is not worth the trouble.
04:03 But, also their vintage outfits,
04:05 that are in good condition, and the Tressy dolls,
04:08 the ideal dolls.
04:10 And we take instruments, and china, and that's just,
04:14 you know, we take other things,
04:15 but that's things that we can turn over
04:17 and do pretty good.
04:19 So explain why this is important to 3ABN,
04:24 to the actual continuing of the Ministry of 3ABN?
04:27 Why is it important for somebody to send you
04:30 an item that they have, let's say in their homes
04:33 or something that they no longer want?
04:35 Well, actually the program started with Danny,
04:38 and he got the idea that, you know,
04:40 so many people want to support the ministry and, you know,
04:45 they're not on fixed incomes but they have something
04:48 in their hand that might be valuable.
04:49 So people started sending these items in
04:52 and we trying to be good stewards
04:54 of the Lord's work here,
04:56 we study into those items to make sure
04:58 that we get top dollar
05:00 for each one of these items that comes in.
05:02 It's been a great blessing for the Lord's work here at 3ABN.
05:05 That's great.
05:07 What someone might look at home and say, you know what?
05:10 I'm not using this anymore, or this has great value,
05:15 but I want to give it to the Lord's work,
05:18 they can send it to you, and then you can sell it.
05:22 How do you sell it?
05:23 How do you, what's the process with that?
05:25 Well, I have an eBay store, it's called 3 Angels gift shop,
05:29 and all the items that I work with usually go on there.
05:33 Bruce has a lot of private buyers
05:36 and other outlets where he sells the jewelry
05:39 and the coins, and like that.
05:41 Some times, we put some of those on eBay,
05:43 but through the years we've kind of perfected
05:47 what's the best method of selling certain items.
05:50 And so both ways, with the private buying
05:54 and with the eBay has worked out really nicely.
05:56 And that's great 'cause it's not just one thing,
05:59 you guys have figured out by the grace of God
06:02 where things should go.
06:03 So eBay might be the best outlet for the dolls,
06:07 but the sterling silver, private buyers or whatever.
06:09 Exactly.
06:10 So it's not just one route, you several different avenues-
06:14 Avenues. Yes, that's right.
06:16 So what is that you here? Tell us about this?
06:19 Well, this is a silverware set,
06:22 which we've got several of these over the year
06:24 and we turn them into a good profit for 3ABN.
06:29 When people send them in, we like getting that--
06:32 If they're sterling, we like to get sterling--
06:36 You know, mostly sterling is the higher end stuff.
06:40 It would be help to, probably to the viewers
06:43 if you told how to identify that's sterling or not.
06:46 For sure.
06:47 Most everything that's sterling,
06:49 if you look at the fine print it will either say,
06:52 925 which stands for the percentage of silver
06:56 that's in the sterling.
06:58 Or it will say, it will be printed sterling.
07:01 Now it's in fine print, and sometimes you to get your
07:04 20 powers out to find it, but it will,
07:07 generally they will be bragging on the item
07:11 because it is sterling, and they're printed on there.
07:14 This item is an 18 carat consolation watch
07:19 and of course this is a diamond ring,
07:22 which we've got a lot of those over the years,
07:25 especially people, the new coming into the church
07:29 that has the jewelry, and they give the jewelry up,
07:32 and what better avenue,
07:34 but to give it to the Lord's worker 3ABN.
07:36 That's right. Amen.
07:38 You might want to explain the jewelry situation
07:41 so that people understand.
07:43 We always like to make it clear because we can enemies
07:46 real fast on jewelry.
07:49 Well, you have to understand
07:52 first of all it's been a great blessing for 3ABN,
07:55 all the jewelry that's been sent into us.
07:57 And we like getting that jewelry,
08:00 but you need to understand, when you go and buy at retail
08:03 from a retailian, the many chain stores that sell it,
08:07 you're paying top dollar and as soon as you walk off
08:11 from the counter, it depreciates.
08:14 Kind of like a car, huh? Exactly.
08:15 Worse than a car, percentage wise,
08:19 but that's just the way it is, that's the nature of the beast.
08:22 So if I sent you a diamond ring,
08:25 and you sold it, do I get a receipt for the donation?
08:30 Like is there a tax write off for me
08:33 or besides obviously,
08:35 the benefit of giving to the Lord's work,
08:37 which in of itself is great,
08:39 but do I also get a tax write off?
08:41 Absolutely, we have a database established,
08:45 and it's a long process that we go through
08:47 when someone donates
08:49 they're assigned a constituent number,
08:52 their items are inventoried,
08:54 they're put in the database
08:56 under that constituent number and the name,
08:58 and what date it was given,
09:00 and what estimate we give for what it's going to bring.
09:04 Once it sells we go back into that database
09:07 and say that it is sold on this date for this much.
09:10 Those reports go to our accounting department
09:12 and we issue a thank you letter which can also be used
09:17 as your tax deductible receipt for each donation.
09:20 Oh, that's great, that's great.
09:22 So when you say you've made some enemies about jewelry,
09:25 tell us how that works?
09:27 Like, why do people get angry about it?
09:29 Well, I don't blame them, when I started doing this
09:32 may be 14 years ago, I was not versed in jewelry at all,
09:38 and so I've got an education now.
09:42 So and what we deal with also, Yvonne is,
09:46 we deal with current market value prices.
09:48 The internet is a great source to research item with,
09:55 that's one good side of the internet.
09:57 But to answer your question, we've had so many items
10:01 over the years, you know, of course,
10:02 I've got diamond testers, moissanite testers,
10:04 I've got gold testers, and like I said,
10:07 I'm quite well versed with the jewelry
10:09 and knowing what it's worth.
10:11 But when a person pays, let's say, $3000 for a ring,
10:16 a couple strolling down the mall,
10:18 and they're getting engaged, and she pulls her fell over
10:22 and oh I love that ring,
10:23 and they just buy it sporadically.
10:27 You know, so they pay $3000 for it,
10:29 I mean, like I say, as soon as
10:31 you leave the counter it depreciates horribly, it does.
10:37 But I will get more for the jewelry
10:40 because of my avenues and way of selling it,
10:44 knowing what, you know, what I'm doing,
10:46 and what I have I my hand,
10:48 I will get more than an individual
10:50 could trying to sell it.
10:51 But the problem comes, most people think
10:53 that it increases in value, their piece of jewelry.
10:57 They say I bought this ring 50 years ago,
10:59 so I know it's worth a lot more now,
11:01 and when you have to tell them that it may possibly
11:04 be worth a third of what they paid retail,
11:08 they many times think that we don't know
11:11 what we're talking about.
11:12 But if they try to take that piece of jewelry
11:14 and go to a jeweler and sell it,
11:16 they find out real quick.
11:18 Yeah, yeah.
11:19 What he will not give them for,
11:22 he will offer them a pitifully small price, so--
11:27 The thing of it is, is there are exceptions to everything.
11:31 There are rules and exceptions to everything.
11:33 The exception with jewelry would be the larger diamonds
11:36 will hold a greater percentage of their value,
11:40 when I'm talking about larger diamonds is a carat and up,
11:43 will hold a greater percentage,
11:45 they still depreciate,
11:47 but they do a greater percentage
11:49 of their retail price.
11:50 Do you guys accept costume jewelry
11:52 or all diamonds and--
11:55 We have accepted costume jewelry,
11:59 but once again as long as the people know...
12:01 I also have a lot jewelry that's sent to me
12:04 that is costume and people think it is real jewelry.
12:09 That could cause some problem I would imagine-
12:11 Yeah, but we prefer the real, there's just not that,
12:14 we can't get that much out of, you know,
12:16 the costume so we prefer the real.
12:19 But it's that way with all of our items as far as,
12:24 like he said there's exceptions,
12:26 but with the invention of the auction sites on the internet,
12:31 that takes the value out of things
12:33 that were hard to get, that were rare,
12:35 that were antique, now you go on them
12:37 and they're on the internet sites by the thousands.
12:40 So naturally that drops the bottom, way out,
12:43 and I usually will use a hummel figurine as an example.
12:48 People back when paid two and three hundred dollars,
12:51 four hundred for these little hummel figurines,
12:53 you go on there now you're lucky to get $30 out of them
12:57 because there are so many on there and you have your pick.
13:00 So the eBay sites, and the other auction sites
13:04 are a good tool to get real market value,
13:08 what really somebody is willing to pay for that item,
13:12 that's a good measure of where to get it
13:14 because you got people from all over the world,
13:17 say on eBay, and they're bidding on that item.
13:20 And you see where that's actually going to sell.
13:23 And that way if you look in your manual,
13:26 say you have a hummel manual, it's still going to say that
13:29 it's worth two or three hundred, not realistic at all.
13:32 If you have a doll manual, it's going to say,
13:35 people will call and say, I have a doll,
13:37 and the book says it's worth...
13:39 Doesn't matter what the book says,
13:40 it's what people in reality are going to pay for that item.
13:44 Let's talk a little bit about the Barbies
13:46 because it's interesting how that all came to be,
13:49 tell us how that happened?
13:50 We had a phone call from a man, a gentleman,
13:53 that his wife had died and he said that
13:57 she was a collector of all things,
13:59 and so I questioned a lot about what those things were,
14:02 and it sounded like she had a lot of stuff
14:05 and he kept mentioning Barbies,
14:08 but he didn't know much about then.
14:10 He said, he thought they were older barbies.
14:12 And so I thought this would be worth going to,
14:16 to get the items, I think, 'cause they're so many things.
14:19 So we sent a U-Haul down there,
14:21 20 foot and it came back packed to the ceiling
14:23 more than I could have ever dreamed.
14:25 20 foot U-Haul?
14:27 U-Haul, pack to the ceilings. Wow.
14:29 And so many of these was just loose barbies,
14:34 I would say, naked barbies,
14:36 they didn't have outfits or anything.
14:38 And the people that went to pick it up said,
14:41 this is, I'm afraid it's bunch of just junk
14:44 because there's just all these naked dolls in here.
14:46 You know, and I'm like, I don't know
14:48 'cause there are barbies I remembered
14:51 I'm telling my age, but back in the 60's
14:53 that I used play with and we started unpacking this truck
14:57 and as my daughter-in-law says, that helps me,
15:00 it was like Christmas 'cause you never knew
15:02 what you we're going to unpack.
15:03 It wasn't just barbies, it was other vintage dolls,
15:07 ideal dolls, Tressy dolls,
15:09 it was hundreds of pieces of clothing for the dolls,
15:14 then we started unpacking hallmark
15:17 ornaments in their boxes, hundreds of those.
15:20 Figurines, rare figurines, antique toys,
15:25 just about anything you could possibly, games,
15:27 and puzzles, and they were all vintage,
15:30 and so long story short we began to research
15:34 the barbies and put them on.
15:36 And we got some tremendous money
15:39 out of those barbies and the clothes
15:40 and we're still not finished,
15:42 we've sold several hundred and we're still not finished.
15:45 You still have more?
15:46 I have more, and what amazed me was the clothes.
15:50 At first, I jut the put the clothes on at random,
15:53 this dress or that dress, and when I had seen
15:55 what was happening that there were complete outfits
15:59 and that they would go for a $100,
16:01 $150 for a Barbie outfit
16:04 so then I started digging through,
16:06 I'm trying to find a complete, you know,
16:07 with gloves and shoes,
16:10 and all those things to make it worth more money.
16:12 So it's been wonderful, it's been a real blessing.
16:16 That's great.
16:17 Let's take a look some of the pictures-
16:19 Okay, okay.
16:20 Now what outfit is that? That is so cute.
16:23 It has a certain name to it, I think it was going to matinee
16:26 or something and it sold for $87,
16:31 that outfit, which was, I couldn't even imagine.
16:34 Eighty-seven dollars for that? Yes.
16:37 And I think the next picture we've got is of a fancy doll
16:41 which is one Barbie's friends, and she went for 66,
16:45 and then we have a black and white outfit
16:49 again of Barbie, and luckily I was able to find
16:51 the whole set, I think it had a hat and all that.
16:56 How cute. Eighty-eight dollars.
16:58 Eighty-eight dollars for that little bitty dress and hat?
17:01 Yes, can you believe that?
17:04 I won't feel so badly now when I go shopping.
17:09 Isn't that the truth.
17:11 The next one we have is, this is called the, I learned,
17:15 as Bruce has learned jewelry, I learned a lot,
17:17 this is called a pony tail Barbie
17:19 and her original hair style is meant to be in a pony tail,
17:23 and she, I found out she was very rare.
17:26 So this little doll sold for $242
17:30 our little pony tail Barbie.
17:33 That is incredible to me, that a doll that,
17:36 you know, you can just buy at a store,
17:38 well you could have years ago for what were they?
17:41 $20 or something like that?
17:43 Oh, not even that much, I don't think, back then.
17:45 And now they're 242, I mean, that is amazing.
17:50 And there are people who are collectors,
17:52 who want these items.
17:55 So you become kind of the broker?
17:57 Exactly.
17:59 The other pictures, we have another picture now
18:01 and this a doll called ideal, and these were vintage dolls.
18:06 And these two, they're not even in that great of a shape,
18:10 really, and they sold $321.17,
18:15 these two little dolls.
18:18 There's some amazing things, the next picture is a red gown
18:22 and I did have the complete outfit,
18:24 but can you imagine $157.50
18:28 is what we got out of that?
18:31 Can you imagine?
18:32 I've been telling you this is making me feel better
18:35 about my sales.
18:39 That's more than I even paid for anything,
18:41 I can tell you from myself.
18:44 The next one we got it a stereo,
18:47 it's a little stereo,
18:48 I don't know if you recall a Sindy,
18:50 a Sindy doll used to be popular in the 60's
18:53 and we got a lot of her furniture,
18:55 and this was just a small example,
18:57 it was the stereo and it sold for $72, this little stereo.
19:00 Wow.
19:02 And then the next one is probably
19:03 the most amazing of all to me, it's the Barbie shoes,
19:07 that little handful of shoes sold for $95.
19:11 Oh, you're kidding. I'm not kidding.
19:14 But they had to say Japan, all the later ones said
19:17 Taiwan and different places, these that said Japan,
19:20 they went for a lot of money.
19:23 That is incredible to me.
19:25 I almost pitched them, you know, I thought,
19:28 what am I going to do with these,
19:29 and I thought well, I'll try and I started them I think,
19:32 at $2 and they went up to $95.
19:36 That is incredible.
19:38 And then one I'm really, really proud of,
19:41 we have a picture of,
19:42 it's called an American girl Barbie,
19:45 there's American girl dolls that are completely different,
19:49 but this was an American girl Barbie,
19:51 and she's really special.
19:54 They're rare, especially in good condition,
19:56 she went for $520.65.
20:01 Look at that, look at all of the money
20:05 that has come in to God's work through these donations.
20:10 Yes.
20:11 I mean, this is not just so you can sit
20:14 and sell these and take the money,
20:16 this is for the ministry.
20:18 Every penny.
20:19 And look at how God is just
20:22 opening the doors through things
20:23 that we might think are useless.
20:26 That's right, and the man that donated all this...
20:30 his wife had passed very, very recently, when he called,
20:35 and he said, there's everything,
20:38 but he said, I know this, he said,
20:41 I'm still grieving and I probably
20:43 will till the day I die, but he said,
20:46 I want to give this to you because loved 3 Angels Ministry
20:50 and she would want you to have these things.
20:53 And so he couldn't wait for us to send somebody down there,
20:56 and you know, I mentioned different things he had.
20:59 He also and the load had, there was coins, there was jewelry,
21:03 there was things that Bruce dealt with also.
21:06 And it has brought us in a good lot of money.
21:10 And we're not done, we still have
21:12 lots and lots of things to go.
21:13 But I mean, even in his grief over his wife,
21:17 the first thing he thought was,
21:19 she would want this to go to the ministry
21:20 and he sacrificed and he gave it to us.
21:23 That is such a blessing. It is.
21:25 No really, when you think about
21:27 the stories behind the donations,
21:30 you know, it's also precious
21:32 because God would have us to give to his work,
21:36 and we all have something of value
21:40 that we can give to his work, I believe that.
21:42 Absolutely. I believe that.
21:44 We always asked the people would call first
21:46 because so many things it might not even be worth
21:49 the shipping they would pay to send us
21:51 and though we hate to tell them that,
21:53 we want to be honest and not have them waste their money,
21:56 you know, shipping if it's something
21:57 that we can't get much out of.
21:59 So we always prefer that they call us and then discuss it,
22:03 and decide if they should send it or not.
22:04 And this would be a perfect time
22:06 to put your information up on the screen.
22:08 We need to know, people need to know
22:10 where they should send their donations.
22:13 Right. Let's put that up on screen.
22:16 3ABN Donations, PO Box 220, West Frankfort, Illinois 62896,
22:24 or you can call (618) 672-4651,
22:30 extension 3078, or 3079, same number,
22:36 or you can go to their website giftshop.3abn.org.
22:43 All of those are options, do it online,
22:47 call, call first though because you need to find out
22:51 whether what you have can be used by the ministry.
22:55 And the gift shop,
22:57 it's actually called 3 Angels gift shop,
22:59 with that little link right there,
23:01 if you go to the 3ABN website,
23:03 you go the gift shop there is a link
23:06 and it will click you on to our eBay gift shop.
23:09 Now is that gift shop,
23:12 is one able to buy from there right now,
23:16 as well as to send something to the gift shop.
23:19 No we don't send it to the, we always send it here,
23:22 and then we do the work to put it on the gift shop,
23:25 but yes you can buy there and recently in the last
23:30 six or eight months we've added many of our call center items
23:34 to the gift shop and then that way people
23:36 can just look at sermons and whatever
23:39 and they can just pay through Paypal
23:40 and it's done, they get it.
23:42 That's great.
23:43 So that simplifies it, instead of having to call.
23:46 That is great for sure.
23:48 Bruce, we have some other pictures,
23:50 tell us about that coin.
23:53 Okay, that St. Gaudens 20 dollar gold piece,
23:57 it's an old coin, I think it's 1908,
24:00 and it's a great blessing,
24:03 for people who turn and sacrifice,
24:05 you know, that's a fairly expensive coin
24:07 'cause the gold market and the silver market
24:09 is ever changing,
24:11 so but that's a great sacrifice for somebody
24:14 to send us a coin like that.
24:16 How do you know when you have a coin,
24:19 whether or not it's just a coin
24:22 that's of value versus one that is valuable?
24:26 If I have a bunch of coins at home,
24:28 what would I do to send you,
24:31 how would I know to send you a specific one?
24:34 You probably wouldn't, that's why it's important to call,
24:38 and we can talk about what you.
24:40 Of course, I can't grade the coin
24:42 over the phone which is very important
24:46 for the price of the coin.
24:49 As a general rule of thumb, if you want to know
24:51 if you have sliver coin.
24:53 In United States of America we had silver coins
24:57 that was 90 percent silver, I'm taking half dollars,
25:01 quarters, dimes up to 1964 including 1964,
25:07 so 1964 and before was 90 percent silver coins,
25:13 after that point there were some silver coins issued
25:17 but most of them are clad.
25:20 As far as with the other type coins,
25:23 it all depends on dates, mints,
25:28 where the coin was minted, the conditions of the coins,
25:32 and of course the rarer coins,
25:34 the less minted coins is going to be
25:37 more valuable for collector stakes.
25:39 What is to you one of the most interesting coin stories
25:45 that you had?
25:47 Well, actually just recently a man from Pennsylvania
25:52 came and I don't know his exact age,
25:55 so don't hold me responsible for that,
25:57 but he has to be in his late 80's maybe
26:00 even close to 90 years old, traveled 16 hours one way.
26:04 He drove himself?
26:06 He actually had one of his relatives drive him,
26:09 but I think he shared
26:10 in some of the driving responsibilities,
26:12 16 hours drove straight here to give us his coin collection,
26:17 which was quite an extensive coin collections,
26:20 and he knew the coins pretty well.
26:22 And it wasn't his first donation.
26:24 Yeah, it wasn't his first time,
26:25 we'd actually may be nine or ten years ago
26:28 had got a collection for him before.
26:30 So he said time is short,
26:33 it's time to get rid of these coins,
26:35 so he drove them all the way,
26:36 and was going to turn around and try to drive them
26:38 all the way back.
26:40 16 hours.
26:41 So we had a place here
26:45 that we could let him stay in overnight,
26:47 which I was so glad for that,
26:49 let him rest before they took their journey back.
26:51 What a blessing, so it's if you have something
26:56 we have to reiterate,
26:58 if you have something that you feel is of value,
27:02 that can be of value to the Lord's work,
27:04 please share it, please send it.
27:08 The Chances are so ready and willing,
27:13 to take it and sell it
27:15 and put the money into God's ministry.
27:18 Absolutely, absolutely.
27:19 Do you have a closing though, 10 seconds.
27:23 We just ask our viewers to pray about their items,
27:27 and to call us first and let us know, discuss,
27:30 that we pray over the items also.
27:31 We want to be good stewards, you know, for the Lord, so,
27:34 if you have anything please just call us and let us know.
27:37 Thank you, so much.
27:40 We do accept, one thing we didn't talk about vehicles,
27:43 we do accept vehicles and all of these items,
27:46 we will travel to get items if it makes sense.
27:51 Good, good.
27:52 And I guess that's operative word.
27:53 Thank you, so much for being with us,
27:56 we so appreciate it.
27:58 Tune in next time 'cause you know what?
27:59 It just won't be the same without you.


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Revised 2015-10-22