Participants: Yvonne Lewis (Host), Anthony Elder
Series Code: UBR
Program Code: UBR000167A
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00:01 Do you need to know how to avoid car-repair scams and rip offs?
00:04 Stay tuned to meet the Car Care King. 00:07 My name is Yvonne Lewis 00:08 and you're watching Urban Report. 00:35 Hello and welcome to Urban Report. 00:37 My guest today is Anthony Elder 00:39 also known as the "Car Care King. " 00:42 Anthony has more than 25 years of experience 00:45 in the automobile industry, 00:47 he is going to share some facts on Car Maintenance 00:50 and just how to avoid being ripped off. 00:53 Welcome to Urban Report Anthony. 00:55 Thank you Yvonne, I'm glad to be here 00:58 I'm so happy to be here, 00:59 I want to give your clients and your listeners 01:02 some information that they've never heard before 01:05 in a way that they can understand and use 01:08 the next time they bring their car into the shop for repair. 01:11 Oh, that's awesome, 01:12 I had started to get my son to do this interview 01:16 and then I thought... 01:18 and he said, "Mom, maybe you should do it as a woman" 01:20 because I really don't know about car maintenance and repair 01:24 I mean, I just will go, take my car in 01:28 and let it get repaired or whatever, 01:32 that's what I used to do 01:33 but I'm so glad we have you on 01:36 because you're going to let us know 01:38 how to avoid being ripped off, especially people like me 01:41 who don't know anything about cars 01:43 who just... you know... when you get that car, 01:45 taking care of it, 01:47 you go in and you think one thing is wrong 01:49 and then you find out there are 01:50 ten things that they wanted to charge you for, 01:53 so, let's just kind of go down the list 01:55 and tell us what happens when people go into... 01:59 a lot of... some of those that are unscrupulous, 02:02 we're not saying that all mechanics are... by any means, 02:06 but some mechanics are unscrupulous 02:08 and they want to take advantage of people like me 02:11 who don't know anything about cars, 02:13 tell us about that, Anthony, and how prevalent that is today. 02:16 Well, that is prevalent 02:18 especially with the female drivers in the street 02:22 they take advantage of you and also males too... 02:25 they take advantage of anybody they can 02:27 they're out to earn a living 02:29 or to take your money 02:30 and "not knowing" causes exactly what's going on 02:33 before you bring your car in to the shop, 02:35 if you're brining your car in for a check-in tonight, 02:38 because you had a concern with that, 02:40 then go research that, you can go to many places 02:43 where they'll read your car for you 02:45 and give you the quote for a check-in tonight 02:48 for no charge... at all... Advance Auto does it, 02:51 Auto parts in Department Stores across the Country do it, 02:55 they go in and give you a code, 02:57 and once you have that code, 02:58 you can take it, go on the computer 03:01 to a place called enginecodes. com, 03:03 put that code in, 03:04 and it will let you know what's going on with the car, 03:06 so when you bring your car into the shop, 03:09 you got a little more ammunition, 03:10 you're not going in blindfolded. 03:12 Okay, okay, wait, wait, before you... 03:14 that's some juicy... 03:15 that's some juicy information right there, okay, so, 03:19 let's stop for a second and go back through that, 03:22 so, I see my "check engine" light on... in my car, 03:25 so, I take the car then... 03:29 instead of taking it immediately to the mechanic, 03:32 I go somewhere where I can get a code, 03:35 explain than again, and what am I doing? 03:38 You can go to Car Advance Auto... 03:41 or auto parts stores, they have Code Readers there 03:43 that you can hook up to the computer 03:46 of your vehicle called the OBD tool 03:48 and it could read the code for you 03:50 and they do it at no charge, now you have ammunition, 03:54 use your misfire... 03:55 I don't want to give you too much technical information, 03:57 but let me say this though, 03:59 if the "check engine" light is on solid... 04:01 you have time to make an appointment 04:03 and go to... I call it... "Big Box Garage" 04:06 that's your Dealership, 04:07 or small box garage, 04:09 that's your Mom and Pop and the little places. 04:11 if the "check engine" light is flashing, 04:14 you have no time, pull over, stop the car, 04:17 call a tow truck, 04:19 you're having a severe problem with the car, 04:21 if you continue to drive the car, 04:23 with a flashing "check engine" light, 04:25 you have a severe problem with your vehicle 04:28 and causes more damage, costs you more money, 04:30 those are the two things they put in vehicles 04:32 so you would know when to make the appointment 04:34 and when to stop. 04:36 Oh! that's some good information... 04:39 that's really good, okay, so... so... 04:42 I go to some place like an Auto part store 04:46 or some place and they'll give me... 04:48 they'll look up the code, they'll give me the code 04:50 and it will be a diagnostic evaluation 04:54 of what's going on with the car under that code, correct? 04:59 Right... right... that code also references into 05:02 another category, that's what I'm talking about 05:05 enginecode. com, you'll have to go there 05:08 PO301 05:12 means there is a misfire on Cylinder one. 05:16 So, that means that either spark plug, wire, 05:20 injector, is having a problem 05:23 on that cylinder or it's not getting fueled 05:25 now you have information, okay, so you go to your garage, 05:29 they give you a diagnosis, 05:31 and this is why I like people to make sure 05:33 that they do this a 100 percent right every time, 05:36 when you have a diagnosis 05:38 there's the dollar amount that you want to spend 05:41 if they tell you the diagnosis is a $125, 05:44 that's where they have to stop, not to do anything else 05:47 or any more repairs unless you give them authorization 05:51 so if you go in there and you say, 05:53 "I'd like to get my car's diagnosis 05:55 because I have a check-in tonight," 05:57 they go ahead and do the diagnosis, 05:59 and then later on they call you back and say, 06:01 "Ms. Lewis, we did a diagnosis 06:04 and we found that your radiator is leaking. " 06:06 Radiator? that's as though a buzz goes on... 06:10 radiator is leaking, 06:11 how is the radiator leaking when I have a code information 06:14 saying I got a misfire on Cylinder One?" 06:16 Right, in my engine right? 06:18 On my engine... so... that's a problem... 06:21 so you know they either don't know how to work on cars, 06:23 or they're trying to rip you off, 06:25 so that's what I mean by getting a little bit of information 06:29 now, if you go in there and the guy says to you, 06:32 "Mrs. Lewis, we found that your spark plug was broken 06:37 and you need to replace your spark plug," 06:39 now you say, "Wow! he's right on target" 06:41 because you already had the information 06:43 from your free diagnosis at Advance Auto or Auto parts store 06:49 so now you know that he's telling you the truth, okay 06:52 so you can go ahead and get that repaired, 06:54 but now you need to know 06:55 how much it's going to cost to repair it 06:57 because you just don't take the diagnosis only 06:59 so he says the repair is going to cost you, 07:02 let's use a round number, a $175, 07:04 now if you think that's a little high, do some research... 07:07 call another garage and call them up... 07:09 what type of car do you drive Mrs. Lewis, 07:11 what kind of car do you drive? 07:12 A Chrysler 200. 07:14 A Chrysler 200... call another Chrysler dealership 07:17 or another Big Box Garage and find out how much they charge 07:21 for replacing a spark plug on a Chrysler 200 07:24 or whatever the issue you have, 07:25 now you're getting a little information that you can use 07:28 and go back to him and say, "I made a couple of calls, 07:30 and I found out $175 is a great price, 07:34 so I'm going to go ahead and let you do it 07:37 but now I'm going to hit you with a Car Care Defender, 07:39 that's me, discount... 07:42 You say, "Can I get a discount of 20 percent?" 07:44 Yvonne: laughing... I love it... 07:48 now you going to put him on to work... defense... 07:51 he says, "Wow! she did her research 07:53 she knows more than I expected, 07:56 now she came back and she wanted a discount," 07:59 now he has two choices here, 08:00 he can either say, "I can't give you a discount," 08:03 okay... or he can say, "I'll give you a discount 08:06 but I can't give you 20 percent, I can give you 15... " 08:09 so you take the 15... 08:10 but he does not want to lose your business, 08:13 you're already there and having your car worked on, 08:16 he already knows that you went to another garage 08:18 or called someone to see if they could do the job for you, 08:22 so you might leave there and go somewhere else 08:24 he doesn't want to lose money that's in the house, 08:26 so most likely, a 100 percent of the time, 08:28 they would do the deal. 08:30 Oh, this is some good... good information 08:33 I know our Viewers are going to love this, 08:36 okay, so, we got the diagnosis, we got them telling us 08:40 just what needs to be done, you got the discount perhaps, 08:44 if you could get the discount, 08:46 now, I think you also mentioned 08:48 in some correspondence to me 08:50 that it's important to get an estimate 08:53 let's talk about that, a written estimate... 08:55 why is that important? 08:57 Because a written estimate keeps them legally... 09:02 at what they can do... 09:03 if they gave you an estimate of $500 09:06 for doing whatever job they're going to do, 09:08 brakes, hoses, light bulbs, whatever it is, 09:11 and they call you back and say, 09:13 "Well, that's going to be $700, 09:16 and we already did it without you okaying it," 09:18 then they're not supposed to take care of that either.. 09:21 because they didn't get the authorization from you. 09:24 so that's why you always need to have a written estimate 09:27 and plus if you have to go to the Court of Law 09:28 you can go and show them, "I signed for $500 not $700" 09:33 so that gives you a legal leg to stand on 09:36 also, if something happens while your car is there, 09:39 you have evidence that your car was there, 09:41 you might never know what might happen 09:43 when you go to these places, then... 09:44 something could have happened, unforeseen... 09:46 so you want to make sure that your car was there, 09:49 also, it gives a time of when your car was there, 09:51 and like I said, 09:53 when you bring cars into different dealerships, 09:54 Big Box or Small Box Repair Facility, 09:57 always leave one key... do not leave any of your other keys 10:01 that you have to your vehicle, 10:03 like your house keys, your office keys, 10:05 I don't believe in that, just leave one key 10:08 keep yourself safe, 10:09 I'm not saying everybody is unscrupulous or going crazy 10:12 but I like... 10:14 an ounce of prevention is better than a pound of cure. 10:16 Absolutely, I think that's very wise, 10:18 so you just leave that car key... 10:21 that one key there and no other keys. 10:24 Because you got to think about this, 10:26 they have your Registration, inside your glove compartment 10:29 they know where you live, 10:31 that's a good idea to only leave one key... 10:36 that's one of the... best advice I could give people out there, 10:39 but also, when you're doing these estimates, 10:41 make sure they tell you what they're going to do 10:43 and how they're going to do it, 10:45 and what benefit it's going to be for you. 10:47 What I mean by that is, the car tells you what it needs, 10:50 if you're having an electrical problem, 10:52 there's no warning, it just happens, 10:54 electrical... just happens, 10:56 if you're having a mechanical problem, 10:59 there's a warning... noise, grinding, 11:01 some type of sound, vibration, anything, 11:04 so it gives a little warning 11:05 so you have time to get that repaired, 11:08 electrical, there's no warning, it just happens, 11:10 battery... just goes bad, 11:12 starter... just goes bad, 11:13 the windows stop working... just goes bad, 11:15 so you're at their mercy when those happen, 11:18 but be prepared to understand what's going on, 11:20 do your research, 11:22 there's a wonderful website out there called RepairPal. com 11:26 free to use, 11:28 when you put your car information in, 11:30 your zip code and what repair you're looking for, 11:33 it will give you the lowest and the highest price 11:36 for that repair in your zip code 11:38 and then you have some more information. 11:40 What's that website again? 11:42 RepairPal. com 11:44 RepairPal. com... and it's free... 11:46 it's free, it's awesome. 11:48 And you just go on there and you can find out... 11:51 you put your zip code in 11:52 and you can find out what the closest, 11:55 what the cheapest, the most economical... 11:58 Cheapest to the high... for that repair 12:00 so you would go in, you have a Chrysler 200, 2013 12:04 you go in, put that in, 12:06 put in your zip code, and then put in the repair, 12:10 front brakes, rear brakes, transmission, this service, 12:13 and click on it and get an estimate 12:15 it will give you a dial, 12:16 from the lowest... to the highest... 12:19 then also, it gives dealerships that it recommends, 12:22 repair garages that it recommends 12:24 but now you have ammunition, 12:26 if you know that you got an estimate 12:28 you're towards the high side, 12:29 you know the guy is probably ripping you off, 12:32 if you're dead in the middle, 12:33 you know he has to make a profit or a living, so that's okay, 12:36 and if it's on the lower side, 12:38 you know that's a great place to do business with, 12:40 because they're fair and honest 12:42 and they want to take care of you. 12:44 I like to compare the car business 12:47 with the medical business, 12:49 I hope that there are no doctors out there 12:51 to get upset or anything, 12:52 but I just want to compare these two for a second. 12:55 I compare the hospitals being your Big Box Garage, 12:58 Big Dealership, 12:59 I compare the immediate care, the outsource doctors, you know, 13:04 quick doctors, as your Little Garages, 13:07 your Small Garages, now... 13:09 Like an ER doctor? 13:10 ER... you go in... and come right out, okay? 13:14 So, now, the doctors are compared to mechanics 13:18 they both use tools, they operate on the vehicle, 13:21 they operate on humans, 13:23 they take care of the same thing with the car, 13:25 but doctors and hospitals are regulated 13:28 by how much they get paid by an insurance company 13:31 right... if you have insurance, 13:34 they say, "You can't overcharge for that, 13:35 we're not going to give you that much money," 13:37 In the car business, 13:40 once you're out of warranty of your vehicle, 13:42 who is regulating how much they're charging you? 13:44 Hmmm... 13:46 So you would have to be careful 13:48 that you're not getting ripped off 13:50 and do your research... 13:52 do your research, 13:55 if you have a problem or question at all, 13:57 you can contact me and my e-mail at carcaredefender@gmail. com 14:02 or on my Twitter, at ccaredefender. 14:05 I'll repeat again for you, nice and slow, 14:08 CarCareDefender@gmail. com or ccaredefender@twitter 14:15 now, repair. com will help you 14:18 also, cars. com has a service page on 14:21 that lets you know if you're getting ripped off 14:23 when you're having your car serviced, 14:24 these are available to you free of charge, 14:27 you only got to take a couple of minutes to do it, 14:30 we compare shop for everything, TVs, furniture, clothes, 14:35 why can't we compare shop for having our cars serviced? 14:39 Absolutely, I totally agree, 14:42 I'm so thankful that we're getting this information 14:45 because it's so often that again... 14:48 if you don't know better, you don't do better, 14:51 so now the information you're giving us, 14:54 we now... are knowing better 14:57 so we can do better. 14:58 Yeah, absolutely, now, also, I want to mention that 15:02 I had people all over the Country 15:03 send me their invoices 15:04 of what they had with service repairs and everything, 15:08 and I analyzed for them 15:09 and I give them a report back to let them know 15:12 were they charged fairly or were they overcharged. 15:15 Now, once I do that for them, if they were overcharged, 15:19 I give them advice... 15:20 I told them they need to find another garage 15:21 to do business with, 15:23 I have a young man that was out of Washington, D.C. area 15:28 he brought in an Audi into a dealership 15:30 they overcharged him $800. 15:34 Overcharged? so that means, he paid one amount 15:39 and then on top of that $800... 15:41 The job should have been... they charged him $1,500 15:45 to have rear brakes done with pads and rollers 15:48 and what we call a "purge valve" which is part of emissions 15:52 now, doing that at the regular price 15:54 after I did my analyzation 15:55 and looked over the bill, 15:57 it should have been $848 plus tax, 16:00 nothing wrong with that... great price, 16:02 they're entitled to make a profit, 16:05 but they charged him $1,500. 16:09 And how did you figure that out, based on what? 16:12 I based it on the repair that they did on the vehicle, 16:16 the model of the car, and the parts that they replaced 16:19 and knowing the labor times, 16:21 because the internet has a lot of things available, 16:23 plus I also have different software that I can use, 16:26 now, if you're doing a real brake job on a vehicle 16:29 and your replacing the brake pads 16:31 which clamp down on the rotors, 16:33 and you're not machining the rotors, 16:35 putting them on a lathe and grinding them down, 16:37 it should take you... quicker, 16:38 the young man replaced his brake pads, 16:40 and replaced rotors, so basically, 16:43 he was just swapping parts, that was it, 16:46 they charged them for machining rotors 16:49 they didn't machine the rotors, and it was stated in the story 16:53 and I read the story, 16:55 a lot of times, people don't read their repair orders, 16:58 they pay and they walk right out the store, 17:00 out of the garage and throw it in their glove box, 17:03 that's the last time they see it, 17:05 they throw it in the glove box, 17:06 the only time they complain is 17:08 if there's something wrong with the car, 17:09 that wasn't fixed correctly, but you need to look at it, 17:12 have the guy go over the repair with you 17:14 on what they've done, 17:16 so you make sure that you're not getting ripped off, 17:19 it happens a lot... it happens a lot. 17:22 That is so... it's terrible in that... 17:26 I mean, if you're a regular working person, 17:29 you don't just have money to just throw away like that, 17:32 his bill should have been $800 and it was almost twice that. 17:37 $1,509... 17:40 $1,500... that is so crazy, 17:42 give us some other examples of people that you've helped 17:46 that have had these major scams or rip-offs happen to them. 17:49 I mean, there are so many to mention 17:52 but the way I do it is that they send me the information, 17:56 and I design a plan for them 17:59 of how they can either get their money back, number one, 18:02 or get a credit from the store that they're doing business with 18:06 for the future business. 18:07 I like people to send me any bills, 18:09 I like the estimates first, 18:11 so I can tell them what to do before they pay, 18:14 it's always hard to get money once you pay, 18:16 Hmmm... 18:17 so, if you can do it before, sending your estimates in to me 18:21 in my e-mail, I'll be glad to look at it, 18:24 because, I'm tired of you ladies getting ripped off, 18:26 kids that are going to college getting ripped off, 18:29 senior citizens getting ripped off, 18:31 and nobody is saying anything, 18:33 no one's saying anything at all, everybody's quiet... mmm... 18:38 I'm tired of that, I need them to make noise, 18:42 my son, right now, 18:43 is going to college in North Carolina, 18:46 and he has a car, and he took it in for a recall, 18:49 brought it in for a recall, 18:51 and the gentleman looked over the car, did the recall, 18:53 he told my son that he needed $1,200 worth of work on the car, 18:59 my son calls me, he says, "Dad, this guy is saying 19:04 $1,200 worth of work on the car, 19:06 it's only got 28,000 miles," 19:10 I said, "Let me talk to him" so my son puts him on the phone 19:12 and this guy goes through his whole spiel 19:14 of everything that the car needs to have done, 19:18 so I said to him, 19:19 "It needs a 30,000-mile service?" 19:22 He said, "Yes," 19:23 I said, "And what's recommended for that?" 19:26 He goes through the whole list, 19:27 I said, "Is that in the Owner's manual, 19:29 because I don't see that in the Owner's Manual," 19:31 he's like, "Well, that's what we recommend" 19:33 I said, "But the manufacturer recommends this and that... 19:37 and you want to charge me $540 to change my oil, 19:42 rotate my tires, do an air filter, 19:45 that's way... that's not stealing 19:49 that's robbing with two guns and a mask, 19:51 so you want to charge us $1,200, 19:58 why would I buy a new car or lease a car 20:00 I'm not going to do a lot of maintenance?" 20:03 the guy started to get indignant with me and upset 20:06 but I continued to smile and say, "You know what? 20:08 I'll tell you what I will do, just do the recall for us 20:12 and we'll come back and make an appointment 20:14 for the other stuff," 20:15 because I didn't want them to hold the car hostage, 20:17 you know, they do the scare tactics with you 20:19 when you're at these places 20:21 and you don't go ahead and give them the okay 20:23 or authority to do the job, they're trying to scare you, 20:26 "If you leave right now, the tire might fall off" 20:28 and they give you all these things 20:30 and make you spend your money which is not true, 20:33 because if there was something that was "safety," 20:36 and you had a written estimate 20:38 and they do not put it down on the paperwork 20:40 and something happens to you, you got legal recourse 20:43 "because you know there was a safety issue 20:45 and you didn't tell me," so let's stop playing that game, 20:49 stop trying to scare people out there 20:51 to buying extra work that they don't need, 20:53 and let them do what the car needs. 20:57 That is excellent... excellent information, 21:01 what about additives? 21:02 Additives... I like to say that additives 21:07 there are two things, if you're using them correctly, 21:10 what I mean by that, 21:11 if they're being put into your car, 21:13 they're great... 21:15 Now, what's an additive, 21:16 explain it to our Viewers, what is an additive? 21:19 An additive... well, let's use gasoline, 21:21 for example, 21:23 the additive into the gasoline 21:24 is put in to help the fuel injectors become cleaner 21:27 go through the fuel line, 21:29 get any gunk or any contaminants that exceeds and cleans it out, 21:34 it's an additive, 21:35 it usually can run you anywhere from $29 up to $169, okay? 21:41 Wow! 21:43 If they're using it correctly, if you're going to a place 21:47 and they tell you they're doing the additive 21:49 and they don't put it in the gas tank, 21:51 how would you know? 21:52 You can't test the fuel once you leave, 21:54 you're not a Chemist so you won't know. 21:57 You have get it at a respectable garage that you trust 22:00 and that they're doing it, 22:02 I like going to a place where I can see my car being worked on, 22:05 if they can't let you see it being worked on, 22:07 let them send you a video, everybody has Smartphones, 22:10 if not, we got e-mail, e- mail me a picture 22:12 let me see, as a matter of fact, 22:14 let me have the old parts, "Can I have the old parts?" 22:17 They're your parts, 22:18 you're paying somebody $100 an hour to work on your car, 22:21 they should give you your parts back, right? 22:23 So, put them in check, make sure they do their job, 22:27 that's one thing I say, when you're doing additives, 22:31 make sure they are doing their job. 22:35 And make sure that what you are being charged for... 22:39 you're getting. 22:41 Yes, absolutely, you need to make sure 22:42 or you're going to be getting ripped off, 22:44 you don't want to get ripped off. 22:47 That's tremendous, that is so... 22:49 that is so, so neat. 22:51 So what are some of the tactics that they use 22:54 you know, these guys that are not 22:56 that don't have integrity or scruples, 22:58 what are some of the things they do 23:00 to get you to pay more money? 23:02 Well, from my previous experience, 23:07 it's seeing and looking at different bills and invoices, 23:12 what they do is try to charge you 23:14 for more than what they did, 23:15 what I mean by that is, if a job is paying... 23:18 it should be anywhere... insurance rate... 23:21 pays less than a a customer-pay rate, 23:24 and warranty pays less because they're paying for it, 23:27 so we call it, "Customer Pay," 23:28 Customer Pay is going to be a little bit higher 23:31 because you're paying, 23:32 if you're getting a job and it's supposed to be 23:35 around 2 hours or anything like that, 23:37 stealing from you would be... charging you for three hours, 23:40 they know that they did it in two hours, 23:42 but they charge you for three, 23:44 so no matter how much they charge you for an hour, 23:46 you're being ripped off. 23:47 But how do you know whether or not they put 23:49 two- or three-hours into the job? 23:50 I mean, each job pays different things, you should... 23:54 one of the things that you should use is RepairPal. com 23:57 so it brings up your knowledge 23:58 so it lets you know what's going on 24:00 because remember I gave you the dial of low-to-high 24:02 now knowing exactly the hours and everything, 24:05 you would need to get a manual, 24:06 which most of us don't have that manual, 24:08 so it's not available to us 24:09 but the internet it's available to you, 24:12 you can go on YouTube, and put your car in 24:14 and a video will come up 24:16 on how long it takes to do something on YouTube. 24:18 Okay... 24:19 It was $300 they wanted to charge, I couldn't believe that, 24:22 I went to YouTube and checked out YouTube, 24:25 put the year, car, that I had, 24:27 I saw two videos of two guys replacing head-lights, 24:30 they showed me what I needed to do, 24:32 one of the trick things about doing it... 24:35 when I had to keep kitty-corner the headlight to get it out, 24:38 but I was able to do it, I got big hands, 24:40 so that was in the way a little bit 24:41 but I was able to do it and I got it done in ten minutes 24:45 it cost me $15 for the headlight, 24:47 so you got to do your research, you have to do your research, 24:53 it's available now on the internet, YouTube, Facebook, 24:57 RepairPal. com also Cars. com, 25:02 they also have a service page and also you can call me, 25:05 I mean, text me, I'm thinking "text" now... 25:09 but e-mail me at CarCareDefender@gmail. com 25:13 or hit me on my Twitter, ccaredefender 25:16 now, I'd also like to say a couple of things 25:17 before we close out, 25:19 this is the time or season to buy a car 25:21 if you need a car, they got great deals out there, 25:24 I just bought a car last week, I saved over $5,000 25:27 and what I did is, I used this rule of saying "No" 25:31 three times, continue to say, "No" 25:34 when they give you one price, let them come back again, 25:37 say, "No" again, as a matter of fact, 25:39 say "No" on the third time 25:41 and tell them you want to think about it, 25:43 that you wanted to go home 25:45 and you'll call them back tomorrow, guess what? 25:47 They're going to give you a deal that you won't believe, 25:50 because they need to move cars at the end of the year 25:54 especially this month. 25:55 So, when you're saying this month, 25:57 this might air later on, so we want people to know that 26:01 at the end of the year... 26:02 that's the best time to buy a car, right? 26:04 Yeah, end of the year or at the end of the month, 26:07 anytime you buy a car, 26:09 any day between the 25th to the 30th 26:11 because they need to make their quota 26:13 that's the best time to buy a car. 26:15 Don't buy a car on the first or the 15th... any of that... 26:18 25th through the 30th or the 31st, 26:22 what time of the month it is, of course, 26:23 but the end of the month, 26:25 is the best time to buy a car. 26:26 Oh! that's great, you are a wealth of information. 26:30 Give us a 30-second closing thought 26:34 for the Viewer who doesn't want to get ripped off, 26:37 whether it's repairs or buying a car, 26:39 give us a 30-second thought. 26:40 Thirty-second thought... if you have a bad feeling 26:44 when you go there, 26:46 you probably are going to be getting ripped off, 26:47 if they don't want to show you your car 26:49 or bring you back to the garage earlier 26:52 or explain to you what they're going to do, 26:54 they're probably ripping you off 26:56 because they don't want to show you, 26:58 that they're trying to hide from you, 27:00 ask them, "What's wrong? 27:01 Can I see the parts? Can I keep the parts? 27:03 Where did you get that price from? 27:04 What are you going to do?" 27:06 Be inquisitive, ask what, why and when, 27:10 you need to know those things, 27:12 and then I'll be able to take care of you, 27:14 and if you're not sure, 27:15 e- mail me at CarCareDefender@gmail. com 27:19 or Twitter, ccaredefender. 27:21 Thank you so much, Anthony, for being with us, 27:25 we really appreciate it. 27:27 God expects us to be good stewards 27:30 of the money that He has entrusted to us, 27:32 so we have to be wise as serpents 27:34 but harmless as doves. 27:36 Thank you so much for tuning in, 27:37 join us next time because you know what? 27:40 It just wouldn't be the same without you. |
Revised 2016-03-01